1. Overview
At Aruca Retail Plus, we strive to provide the best retail billing and business management software to our customers. This Return & Refund Policy outlines the terms and conditions for returns and refunds of our software and services.
Please read this policy carefully before making a purchase. By purchasing our software, you agree to this refund policy.
2. Software Trial Period
We offer a 15-day free trial period for our software. During this trial period:
- You can explore all features of the software
- You can create sample data and test functionality
- You will have access to our support team for assistance
- No payment is required during the trial period
If you decide not to continue with our software after the trial period, you can simply stop using it without any obligation.
3. Refund Policy for Software Subscriptions
3.1 Monthly Subscriptions
For monthly subscription plans:
- Refunds are not provided for partial months of service
- If you cancel your subscription, you will continue to have access until the end of your current billing period
- No refunds are provided for unused portions of the current month
3.2 Annual Subscriptions
For annual subscription plans:
- You may request a refund within 30 days of purchase if you are dissatisfied with the software
- After 30 days, no refunds will be provided for annual subscriptions
- Refunds will be prorated based on the unused portion of the subscription
- A 15% processing fee may be deducted from the refund amount
4. Conditions for Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- The refund request must be made within the specified time frame
- You must provide a valid reason for the refund request
- You must have attempted to resolve any issues with our support team
- The software must not have been used extensively for commercial purposes
- No refunds will be provided if the software has been misused or violated our terms of service
5. Non-Refundable Items
The following items and services are non-refundable:
- Customization and development services
- Training and implementation services
- Data migration services
- Third-party hardware and peripherals
- Any services that have already been rendered
6. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at support@arucaretail.com
- Provide your account information and purchase details
- Explain the reason for your refund request
- Allow 3-5 business days for us to review your request
Once your refund request is approved, we will process the refund to your original payment method within 7-10 business days.
7. Technical Issues and Support
Before requesting a refund due to technical issues:
- Contact our technical support team for assistance
- Allow our team reasonable time to resolve the issue
- Provide necessary information and access for troubleshooting
- Consider alternative solutions we may offer
We are committed to resolving technical issues and will make every effort to ensure the software works as described.
8. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our software after any changes constitutes acceptance of the new policy.
We will notify users of significant changes to this policy via email or through the software interface.
9. Contact Information
If you have any questions about our Return & Refund Policy, please contact us:
- Email: refunds@arucaretail.com
- Phone: +91 9011591911
- Address: 27, Varkhandem, Ponda, Northgoa - 403401, Goa, India
Our customer support team is available Monday to Friday, 9:00 AM to 6:00 PM IST.
